East Midlands, Cross Country and East Coast Bid Submission – Arriva
Advisory provided technical support for Arriva’s bid work on the East Midlands, CrossCountry and East Coast bid submissions. In particular, the work involved supporting the safety, security and environmental components of these bids.
Arriva won the CrossCountry franchise, which resulted in Advisory supporting the mobilisation activity. This included writing and gaining acceptance of the Operator Safety Certificate and developing the safety management system, by combining those from three train operating companies.
The work was delivery-focused against very tight deadlines and involved significant engagement with the management teams of Arriva and from those of the former incumbent train operator.
At the conclusion of the mobilisation phase, Richard Lashwood of Advisory was appointed into the interim role of head of operational and community safety, and an executive team member.
Richard comments: “Our work for Arriva has been acknowledged for its innovation. Our community safety concept, which introduced passenger security aspects into line safety, has been praised by government, the police and stakeholder groups. It led other rail companies to similarly adjust their safety focus to fully embrace tackling crimes against passengers within their safety management activity.
We’re also proud of our role in Arriva CrossCountry’s bid to develop a Secure Trains Accreditation Scheme (which focuses on the security of passengers on trains). Our work has been regarded by Arriva as a unique bid component and has been described by the Department of Transport as being of potential value to the industry.”
Andrew Cooper, MD of CrossCountry, who commissioned Advisory on the project, described the team as: “professional and well-motivated” and having “played an important part in the success of the franchise.”